Delivery & Returns

Last updated: 16 November 2026

Delivery

• We deliver across Bangladesh.
• Delivery charge: ৳80 inside Dhaka, ৳120 outside Dhaka. You choose your area at checkout and the charge is added to your total.
• Delivery usually takes 2 to 3 days after your order is confirmed.
• Payment is cash on delivery. You pay the delivery agent when your parcel arrives.

Check your parcel on delivery

Please open and check your parcel in front of the delivery agent. Candles are glass and fragrance oils are liquid, so this is the quickest way to spot a problem.

Damaged, leaked or wrong items

• Tell us within 48 hours of delivery if an item arrives damaged, leaked, or is not what you ordered.
• Send a photo or short video of the item and packaging, with your order number.
• Once confirmed, we will replace the item or refund you within 3 days.
• If a parcel is lost in delivery, we will replace it or refund you.

Change of mind

We do not accept returns for change of mind, or for items that have been opened, used or burned, unless they arrived damaged, leaked or wrong.

Refunds

Approved refunds are sent by bKash, Nagad or bank transfer.